Product and account support

For dashboard access, project file upload, Generate AI Outputs (Beta), Human SourceFlag Review, workspace setup, billing portal access, failed checkout, or product questions, email support with the account email and workspace name. Do not send solicitation files by email.

Billing questions

For subscription, renewal, cancellation, invoice, or payment questions, contact support. Self-serve billing is handled through Stripe where available.

Human Review intake and delivery questions

For accepted-source verification, acceptance, allowance, target-clock, returned-credit, or delivery-status questions, reference the workspace and solicitation identifier. Use the matching authenticated official identifier/URL control or, when offered, the designated exact manual-review snapshot control. Do not send source files, attachments, credentials, or confidential content by email. The 3-, 2-, and 1-business-day periods are service targets, not guaranteed SLAs. A SourceFlag business day is Monday through Friday, excluding U.S. federal holidays, in Eastern Time. The clock starts only after the SourceFlag Team accepts the exact official-source or manual-snapshot binding and confirms available credit, capacity, and valid payment. Acceptance before 3:00 PM Eastern on a SourceFlag business day makes that date day one; acceptance at or after 3:00 PM Eastern, or on a non-business day, makes the next business day day one. Delivery is targeted by 5:00 PM Eastern on the final day. Customer delay, an inaccessible or ambiguous source, clarification, or a new or changed source pauses or restarts the clock under the service rules. For example, a Basic package accepted Monday at 2:00 PM Eastern, when Monday is not a U.S. federal holiday, targets Wednesday at 5:00 PM Eastern. If SourceFlag misses the target for a SourceFlag-attributable reason, SourceFlag restores one consumed review and still completes the accepted review at no additional charge. The restored review is nontransferable, has no cash value, and expires at the later of the end of the current paid billing cycle or 30 calendar days after restoration. A properly paused clock or customer- or source-caused delay does not restore a review.

Privacy requests

For access, deletion, correction, or privacy questions, email privacy. We may need to verify your identity and account authority before processing requests.

Prohibited-material or security concerns

If you suspect prohibited material entered a workspace, or you need to report a security or privacy concern, contact support or privacy promptly. Do not include or attach the suspected material, credentials, or confidential content in the report.

Accessibility barriers

If you encounter an accessibility barrier, contact support with the page, browser, assistive technology if applicable, and a short description of the issue.